Privacy Policy
Privacy Policy
Ninja Boilers Last Updated: [14/04/25]
At Ninja Boilers, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy outlines how we collect, use, and store your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Ninja Boilers is the trading name of Ninja Boiler Replacement & Repair Ltd. We provide boiler installations, servicing, repairs, and heat pump solutions across Newcastle upon Tyne and the surrounding areas.
Contact Details:
Company Name: Ninja Boiler Replacement & Repair Ltd
Registered Office: 12-13 Lansdowne Terrace, Newcastle-upon-Tyne, NE3 1HN
Phone: 07778 045150
Email: heating@ninjaboiler.co.uk
Website: www.ninjaboiler.co.uk
2. Information We Collect
We may collect and process the following data:
a) Information You Provide to Us:
Name, address, phone number, and email address
Boiler type, property details, and photos you send for remote assessments
Payment details (processed securely via Stripe or other secure payment gateways)
Messages you send via contact forms, WhatsApp, or social media
b) Automatically Collected Information:
IP address and browser type
Pages visited and time spent on site
Cookies and analytics data (see our Cookie Policy)
3. How We Use Your Information
We use your personal information for the following purposes:
To provide boiler and heating services you request
To respond to enquiries or schedule appointments
For customer support and follow-ups
To process payments
To improve our website, services, and user experience
To send service reminders (e.g. annual boiler servicing)
4. Legal Basis for Processing Data
We process your data based on:
Your consent
Contractual obligations (to provide goods and services)
Legal obligations (e.g. Gas Safe registration)
Legitimate interest (e.g. service reminders, customer support)
5. How We Share Your Data
We only share your data when necessary, such as:
With trusted engineers and subcontractors to carry out services
With payment processors (e.g. Stripe)
With Gas Safe Register or manufacturers (e.g. for warranty registration)
When legally required (e.g. law enforcement or regulatory authorities)
We do not sell, rent, or trade your personal data.
6. How We Store and Protect Your Data
We use secure servers, HTTPS encryption, and restricted access to protect your data.
Any sensitive payment information is processed via PCI-DSS compliant gateways.
Personal data is only retained for as long as necessary for service and legal purposes.
7. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of data processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at: heating@ninjaboiler.co.uk
8. Cookies and Tracking
We use cookies to:
Analyse website traffic via tools like Google Analytics
Enhance user experience (e.g. remembering form input)
Enable features like the WhatsApp chat button
You can accept or decline cookies through our website banner or via your browser settings. For more information, refer to our [Cookie Policy].
9. Third-Party Links
Our website may contain links to third-party sites (e.g. manufacturers, finance providers). We are not responsible for the privacy practices of these sites. Please review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the latest version will be posted on this page with a revised “Last Updated” date.
Need Help?
If you have any questions about this policy or your personal data, please contact us at heating@ninjaboiler.co.uk or call 07778 045150.
This policy applies to all interactions with Ninja Boilers, including our website, WhatsApp communication, and online services.
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