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These are the terms and conditions on which we supply products to you, whether these are boilers or our associated installation services.

These terms tell you who we are, how we will provide products to you.

1. 1. About us and how to contact us

   1. 1.1. We are Ninja Boiler Replacement & Repair Ltd a company registered in England. We are VAT Registered. Our VAT Registration number is 462379178. Our company registration number is 15130689 and our registered office is at: 12-13 Lansdowne Terrace, Gosforth, Newcastle Upon tyne, NE3 1HN
   2. 1.2. If we need to contact you, we will do so by telephone, text message, Whatsapp or by writing to you at the email address you provided to us in your order.
   3. 1.3. When we use the words "writing" or "written" in these terms, this includes emails.
   4. 1.4. The contact of your installation will be with Ninja Boiler Replacement & Repair Ltd, company number 15130689
   5. 1.5. The following terms and conditions constitute a distance only contract between Ninja Boiler Replacement & Repair Ltd and the customer.

2. 2. Our contract with you

   1. 2.1. If you wish to place an order for our products and associated services, please contact us via telephone, email or from our website to obtain a quotation. Once we have received information from you, one of our team member will contact you, at the first instance more than likely via calling the number provided on the quotation. A discussion will take place between our team member and you the customer, from this discussion we can determine and you can make the decision if you require a surveyor to attend your property or a quotation to be carried out over the phone.

      If you decide for a home survey a suitable time and date will be arranged between you and our team, if you require a quotation over the phone our representative will ask you relevant questions and photos of your current boiler, flue, radiators etc. will be required via email or Whatsapp. Once all information is collected either home survey, or phone survey about your current boiler set up and your property’s heating requirements, we will provide you with a quotation detailing the price for the products that you wish to purchase. Once you receive a PDF of a quotation and you accept the quote, one of our team member will contact you and confirm your order, Our acceptance of your order will take place when we email or call you to confirm that your order has been accepted with an order number, at which point a contract will come into existence between you and us.once all agreed a deposit will be taken via secure Virtual online portal ,

      1. 2.1.1 On day of Installation a final payment of remaining balance has to made by the customer
   2. 2.2. By making an order, you agree that you:
      1. 2.2.1. are aged 18 or over;
      2. 2.2.2. are either the owner of the property detailed in the quotation, or that the owner of the property has granted you permission to purchase and install a new boiler.
      3. 2.2.3. that all of the information which you have provided us about your circumstances and the condition of the property are true, accurate and complete in every respect.
      4. 2.2.4. you understand that quotation price is based on the assumption that all existing; structures, materials, pipework, gas supply, water supply, electrics, connected appliances, fixtures and fittings are of good condition and in full working order with no defects. That external areas of the property required for the installation can be reached easily and safely using ladders of a 7m length. For the avoidance of doubt, if access to the property exterior is awkward to access safely using 7m ladders, then scaffolding or other access platforms/equipment may be required, this must be arranged and paid for by the customer and is not included in the fixed price. If the Engineer is required to work in the loft, the loft must have a fixed light, a fixed ladder and be boarded out. A Saftey Guard, Hand rail or safety chain may be required to prevent engineers accidentally stepping into the loft to ensure validity of the warranty. If upon arrival and/or during the installation any problems that arise would not be included in the fixed price and may require us to make an adjustment to the quotation price
      5. 2.2.5. you understand that the installation will be connected to your existing water, electric and gas supplies and that Ninja Boiler Replacement & Repair Ltd cannot accept any liability for failures on your existing systems. Any such failures, or related unavoidable damage(s) are not the responsibility of the company and are not included in the fixed price.
      6. 2.2.6. The service is for the supply and installation of a new boiler to safety regulations and not a decorating service. Whilst care is taken, an amount of re-decoration should be anticipated, this is the responsibility of the customer and not included in the fixed price.
      7. 2.2.7. you understand that the company cannot guarantee you will save money on your energy bills.
   3. 2.3. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. You will not be entitled to any compensation or price deductions as a result of us not being able to accept your order.
   4. 2.4. In emailing or calling you to confirm acceptance of your order We will:
      1. 2.4.1. assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order; and
      2. 2.4.2. confirm details of the product purchased and the total cost.
   5. 2.5. If any of the information which you provided on order changes prior to the date of delivery of the products you must notify us of this fact. At this stage we shall assess whether this affects our ability to deliver the products, timescales, the price or any other matter relating to the contract.
   6. 2.6. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

3. Secure Payment

   Worldpay. This virtual online portal is protected by Web Application Firewall (WAF), which inspects the HTTP payload and detects potentially malicious activity. Worldpay Virtual Terminal is PCI-DSS compliant and offers a range of security features to protect card data and minimize fraud. Worldpay robust security measures protect sensitive payment data, giving customers peace of mind, confidently handling transactions without compromising on security.

4. Our products

   1. 3.1. The images of the products on our website, marketing material and social media platforms are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Likewise, pipework is expected to be visible as the sinking in and/or boxing in of pipework is not included in the fixed price.
   2. 3.2. We do not supply boilers which work with twin flue options. If your current boiler has two flue pipes (e.g. one for exhaust and another for air intake), or the boiler is in the centre of the house and flue exits through the wall, please contact us prior to placing an order to discuss your options.
   3. 3.3. We cannot guarantee that your chosen boiler will be compatible with your shower(s). The Company will not be liable if your shower is not compatible for any reason with a new boiler.

5. 4. Your rights to make changes

   1. 4.1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract

6. 5. Our rights to make changes and assessment of the property

   1. 5.1. We may make minor changes to the product to: 5.1.1. reflect changes in relevant laws and regulatory requirements; or 5.1.2. implement minor technical adjustments and improvements. These changes will not affect your use of the product.
   2. 5.2. We will carry out an assessment of your property on the delivery date to verify the information which you provided at the time of placing your order and to ensure that the products can be installed using the installation equipment that we have with us. If we determine that the installation equipment is insufficient and we cannot install the products on the original delivery date, we will explain the reasons for this and discuss alternatives with you including delays to the installation which may be necessary. In these circumstances you will not be compensated for any time off work, loss of earnings, childcare costs or any other costs.
   3. 5.3. In the event that the results of the assessment of the property or any unforeseen circumstances make it clear that: 5.3.1. a significant amount of additional installation equipment will be required; or 5.3.2. the length of the flue required to install the boiler is more than one (1) metre in length; 5.3.3. any suspected asbestos containing materials are found at the property; 5.3.4. the gas supply is not safe and sound; or 5.3.5. the installation services required are in excess of or more complicated than originally set out in the quotation and this could not reasonably have been foreseen when providing the quotation. 5.3.6. to meet regulations the installation requires the upgrade of components that were not pre-selected and included in the fixed price. These components include but are not limited to zone valves, header tanks, pumps, controllers, hot water cylinders and gas runs in excess of 3 metres. then we may make an adjustment to the quotation and in doing so. In the event that any adjustments to the quotation are not agreed to, you may end the contract before the adjustment takes effect and receive a refund for any products paid for but not received. Where such changes are due to inaccuracies, untruths or incompleteness in any of the information which you provided to us, we may make a proportionate deduction from the price based on our activities up to that point.
   4. 5.4. If any asbestos related materials are found at the property, we will either cancel the contract with you or postpone the installation until the material has been professionally removed and a Clean Air Certificate has been provided. No compensation of deductions will be made for the delay or if it is confirmed at a later date that there are no asbestos related materials present.
   5. 5.5. We will also carry out a gas soundness test to check that the gas supply is safe and sound. If there is a leak or defect within the existing gas pipe work we are required to condemn the supply, or take steps to make the supply safe or re-pipe the supply prior to installation being carried out.
   6. 5.6. We reserve the right to require you to sign a document to confirm your agreement to any changes to the contract.

7. 6. Providing & Delivering the Products

   1. 6.1 During the order process we will provide you with several options for a delivery date of which you can select your preferred delivery date. In most cases your new boiler and relevant equipment will be delivered directly to your address by our trusted merchants. In this instance it is vital someone age of 18 or over is at the address to receive the goods. A time slot will be provided prior either by email, text, Whatsapp or telephone call, We do our best to supply and install the products to you in accordance with your preferred date, but you agree that we cannot make any guarantees of this preferred date due to stock levels of the chosen product or due to engineer availability. We will contact you by telephone to confirm the delivery arrangements a minimum of 1 day before the delivery date. If you do not answer, we will leave a voicemail or send you a confirmation email.
   2. 6.2 We will aim to arrive at your property between 8am and 10am (or such other time period notified to you) depending on where the installation equipment is collected from and the traffic on the day.
   3. 6.3. The costs of delivery are included in the quotation.
   4. 6.4. We are reliant on the supply of products from third party manufacturers. If our supply of the products is delayed by an event outside our control, including a failure on behalf of our third party suppliers, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   5. 6.5. In very rare circumstances, if new equipment that has been installed does not function correctly (for example a component in the equipment may have become dislodged or damaged in transit) this will require the manufacturer to attend under the warranty. The company will work proactively with the manufacturer under your warranty to ensure this is resolved as soon a possible. Ninja Boiler Replacement & Repair Ltd will do what is reasonably possible to minimise disruption to the household at this time. We ask for your understanding and patience in these extremely rare circumstances

8. 7. Installation

   1. 7.1. If you do not allow us access to your property to perform the installation services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.
   2. 7.2. Before the boiler is installed, we will drain the existing system where necessary and any visible redundant materials will be disconnected and taken away from your property.
   3. 7.3. We will carry out a gas soundness test to check that the gas supply is safe and sound. If there is a leak or defect within the existing gas pipe work we are required to condemn the supply, or take steps to make the supply safe or re-pipe the supply prior to installation being carried out. This work may be charged for in addition to the quotation price.
   4. 7.4. We will always try to terminate the condensate pipe from the boiler internally to avoid freezing. Where this is not possible, we will take the pipe outside to the nearest drain using the appropriate sized pipe work. Soakaways and condense pumps are a last resort and may be subject to additional charges if you do not mention them during the order process. When the boiler has been installed, we will fill the system and ensure that a corrosion proofer is present. We will also complete a mains chemical flush of your heating system. This involves using a chemical agent to break down dirt and debris and then flushing out contaminated water using pressure. For the avoidance of doubt, we will not carry out a power flush.
   5. 7.5. If necessary, we can remove the cold-water storage tank, cylinder, feed and expansion tank providing that it can be removed in one piece. If we find that the existing cold tank contains asbestos cement, we will drain the tank and use plastic sheets to seal the tank and it will stay inside the loft subject to water bye-laws in the local area.
   6. 7.6. If the system is being converted from conventional or a system boiler to combination, we will connect to the existing pipework and test as much as possible on the day of installation. The easiest route for the pipework will be taken and this will be at the discretion of the engineer on the day of installation. The customer should anticipate that any new pipe work will be visible.
   7. 7.7. We will test and adjust the controls of the boiler and leave the system in proper working order. We will complete any necessary safety assessments and where possible ensure that you understand how to use the boiler controls before we leave your property.
   8. 7.8. We will carry out all the wiring of the boiler and controls to the existing electrical system. If any additional electrical assistance is required, you are responsible for instructing an electrician and any associated costs. If the installation cannot be completed because electrical assistance is required, we may charge you the cost of the re-visit to complete the installation.
   9. 7.9. We will register the installed products warranty with the product manufacturer within 90 days of the installation. The details of any warranties will be stated on your order. For the avoidance of doubt, any warranty is provided by the product manufacturer and not us.
   10. 7.10. We will provide you with a benchmark sheet and a service booklet and manual. If these are not provided on the installation date, we will provide them to you within a reasonable time thereafter. We do not provide the products safety certificates as standard. If you require the safety certificates, please let us know prior to the installation date and we shall arrange this for you.
   11. 7.11. The products will be your responsibility from the time we have delivery and installed them at your property.
   12. 7.12. YOU DO NOT OWN THE PRODUCTS UNTIL WE HAVE RECEIVED PAYMENT IN FULL AND YOU HEREBY AGREE TO GIVE US FULL AND UNRESTRICED ACCESS TO YOUR PROPERTY TO COLLECT THE PRODUCTS WHERE YOU DO NOT PAY IN FULL FOR THEM.

9. Incomplete installations

   1. 8.1. If any issues arise which mean that the installation cannot be completed on the installation date, the engineer will leave the area clean and tidy and we will contact you to arrange for the installation to be completed.
   2. 8.2. If the fault is deemed to be caused by your existing heating system, we reserve the right to charge you for any additional services and re-visits to your property.

10. 9. Engineers

    1. 9.1. All of our boiler engineers/installers hold Gas Safe Licences and have their own public liability insurance.
    2. 9.2. If you require the engineer to perform additional services which do not form part of the installation and are not stated on your order (or been agreed by us in writing), subject to the engineer’s agreement you may enter into a separate contract with the engineer for provision of their services. For the avoidance of doubt, this will fall outside the scope of the contract between you and us.

11. Your Obligations

    1. 10.1. You acknowledge and agree that you shall be required to:
       1. 10.1.1. someone is available who has a decision to maker over the age of 18 at the property present at the scheduled time on the delivery date;
       2. 10.1.2. notify us of any restrictions, special information or requirements in your local area or that you may have which may prevent us from accessing your property easily or that we may otherwise need to take into account in connection with delivery including but not limited to whether there are any steep stair climbs, stairs longer than 20 steps, parking restrictions or carrying distances of more than 30 metres;
       3. 10.1.3. provide true and accurate photographs ( where applicable) of your current heating system before installation takes place;
       4. 10.1.4. remove any items from the areas of the property in which we shall be performing the installation services or using as an access route, prior to us commencing the installation services;
       5. 10.1.5. allow and enable us clear, uninterrupted, safe and easy access to, movement around and egress from all parts of the property which we shall be required to use;
       6. 10.1.6. allow us to leave our equipment at your risk in a securely locked location at the property when we are not at the property; and
       7. 10.1.7. comply with all other reasonable requests made by us from time to time.
       8. 10.1.8. make the engineer or the company aware of any pumps that may be connected on the existing system. The company will not be held liable for any damages caused by pumps connected to the system that we have not installed and have not been made aware of prior to installation.
    2. 10.2. You warrant and undertake that any information, measurements, facts or representations made by you or provided to us by you is accurate, complete and true in all respects and you agree and acknowledge that we shall not be liable to you for any losses suffered or incurred by you where we perform the installation services in reliance on these. You must immediately notify us in the event of any such information being altered or where you realise that it is incorrect.

12. 11. Your rights to end the contract

    1. 11.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
       1. 11.1.1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract within 30 days of installation (or to get the product repaired or replaced or to get some or all of your money back)
       2. 11.1.2. If you want to end the contract because of something we have done or have agreed in writing with you we are going to do,
       3. 11.1.3. If you have just changed your mind about the product, see clause 11.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
       4. 11.1.4. In all other cases (if we are not at fault and there is no right to change your mind)
    2. 11.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
       1. 11.2.1. we have told you about an upcoming change to the product or these terms which you do not agree
       2. 11.2.2. we have told you that additional installation services are required and you do not wish to proceed;
       3. 11.2.3. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
       4. 11.2.4. there is a risk that supply of the products may be significantly delayed because of events outside our control;
       5. 11.2.5. you have a legal right to end the contract because of something we have done wrong.
    3. 11.3. If you have agreed with us during the order process that we can commence the installation services within the cancellation period and you change your mind within the cancellation period we shall charge you in accordance

13. 12. How to end the contract with us (including if you have changed your mind)

    1. 12.1. To end the contract with us, please let us know by contacting us via email or by calling us or email us. Please provide your name, home address, details of the order, your phone number and email address.
    2. 12.2. If you end the contract for any reason after the products have been delivered and installed, you must allow us to uninstall and collect the products from you. Please call customer services to arrange for this to take place.
    3. 12.3. We will pay the costs of return if:
       1. 12.3.1. the products are faulty or misdescribed; or
       2. 12.3.2. you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, additional installation services are required, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong,
       in all other circumstances you must pay the costs of return.
    4. 12.4. If you are responsible for the costs of return, we will charge you the direct cost to us of collecting and uninstalling the products.
    5. 12.5. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.
    6. 12.6. If we have commenced with the provision of the installation services within the 14 day cancellation period, we shall charge you reasonable fees based on the value of the installation services that have been carried out and the reduced value of the products.
    7. 12.7. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
       1. 12.7.1. if the products have been uninstalled and collected from you, within 14 days of collection; or
       2. 12.7.2. in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
    8. 12.8. If we are uninstalling the products for any reason, you accept that we will not be able to install the original heating system because this will have been disposed of.

14. 13. Our rights to end the contract

    1. 13.1. We may end the contract for a product at any time by writing to you if:
       1. 13.1.1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
       2. 13.1.2. you do not, within a reasonable time, allow us to deliver and install the products to you;
       3. 13.1.3. you do not allow and enable us clear, uninterrupted, safe and easy access to, movement around and egress from all parts of the property which we shall be required to use;
       4. 13.1.4. you have provided us with incomplete or incorrect information about your property which means that we cannot complete the installation;
       5. 13.1.5. you act unreasonably or in an obstructive manner when we attempt to deliver and install the products;
       6. 13.1.6. any suspected asbestos containing materials are found at your property and you do not take steps to have them professionally removed;
       7. 13.1.7. it is for any other reason unsafe to complete the installation; or
       8. 13.1.8. we are unable to provide the products.
    2. 13.2. If we end the contract in the situations set out in clause 13.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

15. 14. If there is a problem with the product

    1. 14.1. If you have any questions or complaints about the product, please contact us.
    2. 14.2. You agree that we will not reimburse you or a third party for any third party appointed labour to rectify any issue, regardless of fault, without pre-approval by us.

16. 15. Price and payment

    1. 15.1. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order save to the extent that is adjusted in any way in accordance with these terms. We use our best efforts to ensure that the price of the product advised to you is correct.
    2. 15.2. In the event that additional installation services are deemed necessary after the assessment of your property has taken place, the quotation will be adjusted to account for these additional services. We shall send you an email which confirms the adjustment to the quotation, within 2 working days from the original delivery date. Unless you notify us of your rejection of such adjustment within 2 working days, you shall be deemed to have accepted the adjustment in all respects.
    3. 15.3. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    4. 15.4. We accept payment with all major credit and debit cards and also amex. You must pay a deposit for the products when you place your order with our sales representative via Worldpay Virtual payment. We require a deposit payment or a finance application of active status before the products can be ordered. Failure to make payment will result in delay to the installation. On day of Installation a final payment of remaining balance has to made by the customer
    5. 15.5. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount.

17. Finance agreements

    1. 16.1. If you have entered into a separate credit agreement, it is your responsibility to cancel this if you choose to cancel the agreement between you and us.
    2. 16.2. If the cost of the installation changes, or changes to the products result in a lower price, you may choose to re-apply for finance. If you choose not to re-apply for finance, you may be entitled to receive a refund for the price difference between the quotation price and the adjusted price.
    3. 16.3. Please note all finance agreements are with Financial Conduct Authority and is an agreement with you and Finance company. Any late or missed repayment may have serious consequences and your credit rating may be affected which could make it more difficult to obtain credit in the future.

18. 17. Warranty

    1. 17.1. Most of the significantly valuable products we supply will be supported by a manufacturer backed parts and labour warranty. To claim under the warranty, you must ensure that the boiler has been maintained and inspected by a Gas Safe registered engineer on an annual basis. Ninja Boiler Replacement & Repair Ltd offer an annual service at a competitive rate, you as a customer are not obliged to use our company, but we insist customers to make sure an annual boiler service is carried out in order to maintain the boiler warranty. The cost of inspection and servicing which takes place after installation will not be included in the product price.
    2. 17.2. It is your responsibility to organise and keep records of service for the products. These records must be produced to the manufacturer on request if you are making a claim under the warranty. Any warranty will be void without these records.
    3. 17.3. Any auxiliary products which are supplied (e.g. radiators and thermostats) will usually be supported by a 12 month parts and labour warranty. Other components and equipment such as filters will have individual warranties. These will differ depending on their specific manufacturers. Please contact us to obtain details of these warranties.
    4. 17.4. The installation services will be carried out by a Gas Safe registered engineer. The installation of new joints, pipes and seals have a one-year warranty including parts and labour. This warranty is provided by us.
    5. 17.5. You will not be able to claim under a warranty where failure, fault or problem occurs due to:
       1. 17.5.1. Failure by you or any third party in the operation, inspection, servicing or care of the products which is not done in accordance with the manufacturer instructions;
       2. 17.5.2. Deliberate vandalism or damage;
       3. 17.5.3. Any damage which occurs as a result of circumstances which are out of the manufacturer’s or our control; or
       4. 17.5.4. Variations in the flow rate of water going to any of the installed products.
    6. 17.6. Replacement of bulbs, filaments, batteries, or lamps are excluded from the warranty. Timers, lockout devices, thermostats and other devices connected to the equipment are also excluded from the warranty after the expiry of the individual items warranty period which has been provided by the product manufacturer.
    7. 17.7. We will not carry out a visual inspection or test of the existing heating equipment at your property, unless it is part of our duties required by law. The risk of the existing heating system failing when the new products are installed is your responsibility. If you would like to reduce this risk, you may arrange a suitable inspection of the existing system before the new products are installed. This additional inspection is not included in the product price.
    8. 17.8. If we attend your property and no faults are found, or the issue is in relation to something that is not covered by the warranty, or the issue is due to any fault or failure of the existing system we will make an appropriate charge to cover the cost of the visit.

19. 18. Our responsibility for loss or damage suffered by you

    1. 18.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. 18.2. For the avoidance of doubt, we are not responsible for any failures of the existing pipework, fixtures, fittings and/or appliances already attached to your heating system, or any damage as a result of these failures, unless they are caused by our failure to use reasonable care and skill.
    3. 18.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
    4. 18.4. All existing equipment, including but not limited to; pipework, valves, radiators should all be in working order. If they have been poorly installed or have become faulty any such failure or consequential damage is in no way the responsibility of the company (irrespective of if an engineer working on behalf of the Company has touched them or not).
    5. 18.5. WE ONLY SUPPLY THE PRODUCTS FOR USE. AT THE DEDICATED PROPERTY.
    6. 18.6. Whilst reasonable care is taken the company accepts no liability for any damage to plaster work, decorations, flooring, cupboards, worktops etc, which may be consequent upon the carrying out of the work detailed. Any cuts or holes made to allow for equipment will be made good but not permanently finished, re-decorated nor painted. Should any repairs to brickwork be necessary, standard bricks will be used, if an exact match is required please ensure that these are provided by yourself and readily available for the engineer to use on the day.
    7. 18.7. Floor boards will be reinstalled where possible. However if required to be taken up, special or laminated floors will not be permanently re-fixed. Any carpets which have to be lifted will be re-laid to the best of our engineer’s ability, however we cannot be held responsible for carpets which have been nailed or glued down.Pipework is expected to be visible as sinking in and boxing in is not included in the fixed price. It should be anticipated that an amount of re-decoration may be required; this is the customer’s responsibility and is not included in the fixed price.

20. 19. COVID-19 . We are continuously monitoring the current coronavirus situation and following the UK Government guidelines.

    1. 19.1. We may have to delay your installation date if our engineers are unwell and/or self-isolating due to coronavirus. These delays cannot always be pre-empted. We will endeavour to find and arrange an alternative engineer as soon as possible. We will not be responsible for any costs incurred by you for installation date changes due to coronavirus, such as time-off work and childcare.
    2. 19.2. You must notify us if anyone in your household is classed as vulnerable and you will be required to confirm in writing that you understand the risk posed by the engineer’s attendance for installation purposes.
    3. 19.3. We will not attend your property to install the products if you or any member of your family are self-isolating due to coronavirus. If your planned installation date currently falls during a period of self-isolation, please contact us as soon as possible to re-arrange the installation date.

21. 20. Boiler Servicing

    1. 20.1 It is the customer’s responsibility to ensure that all conditions necessary for the service to be carried out are met prior to the engineer’s arrival. This includes ensuring that the boiler and any other relevant equipment are accessible and ready for the service.
    2. If the service cannot be completed due to reasons outside the engineer’s control, a rescheduling of the appointment may be offered.